royalhoki Privacy Policy
This page describes what we collect when you use royalhoki and how we keep that data protected. Your privacy matters to us; we do not sell your personal information to third parties, and we use your data only for account administration, fraud prevention, and legal compliance. Every user accessing royalhoki—whether from Jakarta, Surabaya, Bandung, or Medan—is covered by the same privacy standards.
We collect minimal information: your email, password, phone number, date of birth, and—when you request withdrawal—your identity document and proof of address. We use encrypted connections (SSL/TLS) for all data transmission. Your payment information (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet credentials) is never stored on our servers; payment processors handle your credentials directly.
Our servers may be located outside your jurisdiction; however, we comply with data protection laws in every jurisdiction where we operate. This policy is current as of the date shown below. We update it occasionally; material changes are communicated to you before they take effect.
What Data We Collect on royalhoki
We collect the minimum necessary to operate your account and comply with regulations. During signup, we collect email, phone number, date of birth, and a password you create. We do not collect your full name or address at signup; these are requested only when you request withdrawal (KYC verification).
When you place bets on Liga 1 fixtures or sit at a live-dealer table, we log your activity (game type, stake, outcome, timestamp). This data helps us detect fraud, investigate disputes, and maintain account records. We also log your login history (date, time, device type, IP address) for security purposes.
Payment information flows through third-party processors. When you deposit via DANA, e-wallet, or mobile banking, you authorize the payment provider directly; we receive only a confirmation token. We never see your e-wallet credentials or bank details. For virtual account deposits (local payment, online payment, e-wallet, mobile banking), we receive notification that a transfer arrived, but not your personal bank account details.
Data we collect on royalhoki
- Account details: email, phone number, date of birth, password hash.
- Activity logs: bets placed, game outcomes, deposits, withdrawals, login history.
- KYC documents: identity document photo, proof of address (upon withdrawal request).
- Technical data: device type, IP address, browser type, cookies.
How We Use Your Data
We use your email and phone number for account administration: password resets, security alerts, promotional updates (if you opt in). We use your identity document to verify you are who you claim to be, preventing fraud and money laundering. We comply with Know Your Customer (KYC) regulations in every supported jurisdiction.
Your betting history and login logs help us detect fraud. If we notice unusual patterns—multiple accounts from the same IP address, rapid deposits and withdrawals, large bets from a newly verified account—we investigate. This protects you and us from money laundering and account takeover.
We retain your data for regulatory periods (typically 7 years for KYC documents and transaction records). After retention expires, we delete or anonymize your personal information. You can request early deletion of non-mandatory data by contacting support; mandatory data (KYC documents) is retained per legal requirements.
Third-Party Processors and Data Sharing
We use third-party service providers to operate royalhoki: payment processors (local payment, online payment, e-wallet providers), hosting providers, and fraud detection services. These processors have access to limited data necessary for their function. For example, payment processors see your transaction amount and status, but not your password or login history. We sign data processing agreements with all third parties, requiring them to protect your data and use it only as instructed.
We do not sell your data to advertisers or data brokers. We share data with legal authorities only when required by law or court order. If we receive a subpoena or governmental request, we comply after verifying the request is lawful. We notify you of such requests where legally permitted.
Cookies and Tracking on royalhoki
We use cookies to keep you logged in and remember your preferences (language, theme). Cookies are small text files stored on your device; they contain no personal data. Session cookies expire when you close your browser; persistent cookies (if enabled) remain until you clear them or they expire.
We use analytics tools to understand how users interact with royalhoki (which pages are visited, how long sessions last, common navigation paths). Analytics data is aggregated and anonymized; it does not identify individual users. We do not use this data for marketing or tracking outside royalhoki.
Third-party payment processors may use their own tracking and cookies; their privacy practices are governed by their own policies. We recommend reviewing payment provider privacy policies (mobile banking, local payment, online payment, etc.) if you are concerned about their data handling.
Your Rights Regarding Data on royalhoki
You have the right to access, correct, or delete your personal data. Log into royalhoki and view your account details anytime. If you find incorrect information, contact support and we correct it. If you want to delete your account and all associated data, contact support; we retain mandatory data (KYC documents) per legal requirements, but delete voluntary data.
You may also request a copy of all data we hold about you in a portable format. This helps you transfer your data to another service. Submit a request via email; we respond within 30 days.
You can opt out of promotional emails at any time by clicking "Unsubscribe" in an email footer or updating your notification preferences in your royalhoki account. Opting out does not affect transactional emails (deposit confirmations, withdrawal status, etc.), which we send regardless of your preference.
How We Protect Your Data on royalhoki
We encrypt all data in transit using SSL/TLS protocol. Your password is hashed using cryptographic algorithms; we cannot reverse it to see your plaintext password. Even our support team cannot access your password. If you forget it, you reset it yourself via email confirmation.
Our servers are protected by firewalls, intrusion detection, and regular security audits. We conduct penetration testing to identify vulnerabilities before attackers do. Access to customer data is restricted to authorized staff on a need-to-know basis.
Despite our efforts, no security system is perfect. If a breach occurs, we notify affected users without unreasonable delay and cooperate with law enforcement. We maintain cyber insurance to cover costs associated with data incidents.
Contact Us About Privacy on royalhoki
If you have questions about this privacy policy or how we handle your data, contact our support team via email or in-app messaging. Provide your account username and describe your concern. We respond within 5–10 business days during business hours.
If you believe we have violated your privacy rights or local data protection laws, you may file a complaint with your local data protection authority or regulatory body. In Indonesia, you may escalate to relevant consumer protection agencies.
Changes to This Privacy Policy
We may update this privacy policy to reflect changes in law, technology, or our practices. Material changes—such as new data collection, new third-party processors, or significant changes in how we use your data—are communicated to you before they take effect. We notify you via email or in-app notice. Continued use of royalhoki after an update means you accept the revised policy.
Non-material updates (e.g., clarifications, minor wording changes) may be made without prior notice. We encourage you to review this policy periodically to stay informed of how we protect your privacy.